Policies, Shipping, Returns
SHIPPING: FREE SHIPPING to USA addresses orders $50+. You have the option to upgrade standard first class mail to Priority Mail and Express Priority Mail.
Shipping to countries outside USA is by USPS will show options based on the value of order when you check out. If your standard shipping is first class mail or Priority Mail you will have the option to upgrade to Express Mail. If you are outside USA and choose the standard first class mail, your item is NOT insured, and if it gets lost or damaged Jade Bangle Bracelets is not responsible for the loss.
Shipping USPS Signature Required: If your order value is significant enough to require insurance it is shipped with USPS Signature Required. If you are not available to sign when it is delivered by your postal carrier, you can request a new delivery time from your post office, or you can pick it up personally at your local post office. If you do not claim your parcel, it will be "returned to sender" after a few days. If you did not claim it and it is returned to JadeBangleBracelets, your refund will include a 20% restocking fee.
Damage and Refunds Policy
If your item is damaged when you receive it, or there was a USPS delivery problem, we will contact you to begin claim for insurance. You will be responsible for filing the claim with your post office. When you provide JadeBangleBracelets with proof of your claim filing, we will begin our refund to you. Your refund will be store credit, good for 30 days, not refund to your credit card. JadeBangleBracelets is not responsible for loss or damage by the USPS postal system, but we value you as a customer and we will absorb the loss, by giving you store credit.
RETURNS-EXCHANGES: We want you to be happy with your jade bangle bracelet. If you need to make a return or exchange, contact us at jadebanglebracelets @ yahoo.com with your order number and reason for return or exchange. We will give you a return authorization number and instructions for return.The return authorization number is required or the parcel will be returned to sender. Returns for refund, exchange must be received within 15 days of purchase.
You will be responsible for shipping charges for returns and exchanges. If you return without an exchange on free shipping items, the minimum shipping charge of $10 will be deducted from your refund to your credit card, and items shipped with signature confirmation and insurance will deduct the actual cost of the shipping. Restocking fees apply, view information below.
CLEARANCE and SALE JADE: If you need to return a Clearance or Sale Jade, your refund will be in store credit only, good for 15 days.
All returns and exchanges must be initiated within 3 days of receipt as indicated by mail tracking.
USA Orders: All of our jade is one of a kind and each item is listed separately. After your purchase, the item is deleted from the web site and must be reinserted again. Therefore, there may be a charge for relisting the item. Exchanges do not incur restocking fees. Restocking fee for jade bangle bracelets is 20% . If your order was free shipping, $10 for the shipping to you is also deducted. International orders, the actual shipping fee is non-refundable. The restocking fee includes the costs incurred to us for credit card processing fees which are charged by the credit card processing company for your purchase, then again for your return refund. We are a small business and unable to absorb the credit card processing costs like large business can.
International Orders: When you place your order, the address should be your direct address because you will probably need to sign and pay customs fees. If your package cannot be delivered to you and is returned to us, the restocking fee is the shipping cost, plus any other fees for us to receive the return, plus additional 30%. This amount will be deducted from your refund.
Please contact us if you have any questions. We respond quickly to your email.
Contact: jadebanglebracelets @ jadebanglebracelets.com
We appreciate our customers and thank you for shopping at JadeBangleBracelets.